We believe that Herbalife products will bring amazing results to your weight and health and you will love them. We are so committed to delivering these high quality products to you that we offer you a hassle-free 30-day Money Back Guarantee*. The 30-day Money Back Guarantee also covers products that have been used (this guarantee will not be granted if the products are found to be damaged or misused intentionally).
Let us help you before returning products – Because We Care!
Customer satisfaction is our top priority. If for any reason you are not satisfied with the products or the results, please do not hesitate to contact us. We can help you by providing personalized solution to achieve your desired results or answer any questions you may have regarding the products.
Steps to return the products
Returning product(s) to us is simple and easy!
- Please contact us to obtain return instructions.
- Upon receiving your refund/exchange request, we will send you 2 forms to fill out –
(a) Retail Order Form
(b) Customer Request for Refund Form
- Return the unused portion of the products and the 2 forms to us within 10 business days receiving return instructions from us.
Note: DO NOT return the products directly to Herbalife Warehouse. Doing so might result in additional shipping charges or we may not be able to process your refund.
Once we receive the returned product(s), refund will be processed promptly. Please allow up to 4 weeks for your refund to be completed.
Things you should know about returns
- Product can be returned within 30 days after receiving it
We do not accept returns after 30 days. No exception.
- Shipping fee is non-refundable
We are happy to refund you the amount you have paid for the product(s). Shipping fee unfortunately is non-refundable as our 30-day money back guaranteed only applies to Herbalife consumable products.
- Return shipping fee is at your expense
You are responsible for the shipping fee of the returned product(s). We do not refund this fee or provide prepaid return labels.
- Accessories are non-returnable
We do not accept returns of any products that are in the ‘Accessories’ category.
- Free gifts are non-refundable
If you received a free gift as part of a promotion, the gift is yours to keep. The cost of the gift will not be refunded with your returned product(s).
- Product(s) must be returned in original packaging
We cannot refund you otherwise.
We do not stock any Herbalife products, therefore we cannot exchange product(s) with you directly. However, exchange can be done by initiating a return & refund process while placing a new order.
The refund will be credited back to your originating method of payment. Your credit cannot be issued in other method or to other charge card.
For shipments that are bounced back to Herbalife Warehouse, for any reasons, you will be charged reshipping fee to redeliver your order. For shipments that are unclaimed at the warehouse, the order will be treated as returns and refund process will be initiated.
Lost or stolen returned packages
We are not responsible for lost or stolen returned packages during transit. Therefore, we encourage you to get tracking information for any package you ship to us. Refund can only be processed when package is received (in its original packaging).
NO Orders from Herbalife Distributors
We do not accept orders from Herbalife distributors. Herbalife distributors who wish to purchase Herbalife products, please place order with your distributor account or contact your upline sponsor.
* This guarantee will not be granted if the products are found to be damaged or misused intentionally.